One of the key skills Business English students need to acquire is using the telephone. Here's the plan of a lesson I did with my EM Normandie students on that topic.
- First of all, I used this PowerPoint to introduce some key vocabulary. The second slide links to a video of Lady Gaga's 'Telephone' with lyrics, which has some useful telephone language in the first minute or so.
- I then showed them this video and asked a few general questions (who are the people, what's the purpose of the call, etc.) You can download the transcript here.
- We then went to the multimedia lab, where the students worked individually on this interactive version of the video I created using Edpuzzle.
4. After finishing with the video, I got them to do two sentence shuffle activities (here and here).
5. They also had time to explore the sites on this page of telephone resources (the Telephone English Challenge was very popular!)
6. Back in the classroom, I used this speaking activity to give them the opportunity to practice the language they'd seen. I also gave them this list of telephone expressions. To make things a bit more interesting, I organized it like a 'speed interviewing' session, and gave them 2 minutes to complete each call before changing partners. The best way to do this is to arrange the tables in a rectangle with Students A on the inside, and Students B on the outside. When the time's up, those on the inside just have to move to their right. Students B stay where they are.
7. If you wanted, you could test what they'd learned with this worksheet.
1. If you liked this lesson, check out this one about a travel agency.
2. I embedded a 'guest' version of the Edpuzzle video so that anyone could use it, but you can also create 'classes' which allow you to see your students' answers and provide feedback. All for free!